The collection of the day is always waiting for you on the homepage. For even more inspiration, find all previous collections, from the most recent to the oldest, in the Collections tab of the main menu.

Each collection is posted online at 8 p.m. and presented live the next morning at 8 a.m. The video, taken from the day's live stream, is added to the collection as soon as editing is complete.

First, check the "Measurements" tab on the product page and compare the garment's measurements (taken in inches and laid flat) with those of a similar garment that fits you well. Also read the fit information in the description and, if needed, use our models' measurements as an additional reference. For the complete method, check our How to choose the right size guide. If you are still hesitating between two sizes, write to us via the store's online chat by clicking on the small "Need help?" bubble.

Because a garment and a body are not the same thing. A garment needs ease to be comfortable and fit well, even when it is fitted. We cannot simply double a measurement taken flat and compare it to our body measurements: we would forget all the ease necessary for the garment.

The most reliable method is to compare the inch measurements, taken flat, of the garment you are interested in with those of a similar garment that you like to wear.

In short, we are comparing apples to apples.

Before contacting us, watch our "How to choose the right size" video and measure one or more similar garments that fit you well, laid flat, in inches.

If you are still unsure, contact us via the store's online chat by clicking on the small "Need help?" bubble and providing us with:

the full name of the garment you are interested in;
the exact measurements of your reference garment, in inches and laid flat;
the sizes you are choosing between and what is making you hesitate;
any information that can help us advise you properly: whether you prefer your clothes loose or well-fitted, if you have a particular preference for the fit, etc.

The more information we have, the more accurate we can be. With this information, we will be able to effectively guide you toward the size that matches the fit you are looking for.

The Brands page in the main menu lists the brands available at VerySmart. You can also use the website's search bar to find a brand or product. Make sure there are no typos or spelling mistakes.

After your purchase, you will receive an email confirmation. If you do not find it in your inbox, check your spam folder. If it is still not there, contact us via the store’s online chat using the small “Need help?” bubble.

Also take the time to carefully check your order confirmation: the items, the sizes you selected, and your complete shipping address, including the apartment number if applicable. If any information needs to be corrected, please contact us promptly so that we can make the change before shipping. This will help prevent a package from being returned to us and incurring additional shipping fees.

Contact us as soon as possible. If the order has not yet been processed, we will do our best to help you.

Yes. Payment is processed through Shopify Checkout, which protects your payment information. You can also securely save your information in your account.

After your purchase, you will receive two emails:

1. The order confirmation confirms that your purchase has been received.
2. The shipping confirmation is sent when your package is packed and its shipping label has been created. This email will contain your tracking number and a link to track your package on the Canada Post website.

At first, it is normal for no delivery date to be displayed. As soon as Canada Post picks up your package from our workshop and scans it, the tracking information will update and provide an estimated delivery date.

After that, simply keep an eye on the tracking: that is where you can follow the journey of your "marshmallow"!

Shipping is free anywhere in Canada on orders of $110 or more. For orders under $110, a $14.95 shipping fee is automatically added. Smartenista Club members: just a reminder! Your discount can sometimes bring your order total below $110. Before finalizing your purchase, check your total: adding a badge, a collar, or another little find might be more cost-effective than paying the shipping fee.

The available options appear at checkout. If you have a special situation, please contact us before finalizing your order.

As our clothes are new, offered at a reduced price and in very limited quantities, all sales are final.

To help you make an informed choice before purchasing, each product page includes the exact measurements of the garment in the “Measurements” tab, as well as the measurements of our models to give you additional reference points. Our “How to choose the right size” guide also explains how to compare the measurements with a similar garment that fits you well.

If you are still unsure before ordering, our team can guide you via the store’s online chat: simply click on the small “Need help?” bubble.

If an item doesn't suit you, go to the "Return and exchange options" tab on the product page. There you will find the link to the Smartenistas' private resale group, run by the community, where you can offer your item.

Onyx is free and provides access to the Club's basic features.

Opale costs $7.50 per month and offers 5% off your purchases, along with access to webinars, replays and exclusive selections.

Perle costs $15 per month and offers the same benefits as Opale, with 10% off your purchases.

For full details of each plan, visit the Club tab in the main menu.

Yes. When your Club membership is active and you are logged into your customer account, your member discount is automatically applied to eligible purchases.

Before confirming your order, always make sure that your discount appears in your purchase summary. If you do not see it, do not confirm your order and first check that you are logged into your customer account.

Need help? Click on the small "Need help?" online chat bubble in the store. We can help you before you finalize your purchase.

Go to the Club tab in the main menu and choose the plan that suits you.

Important: use the same email address as your customer account. This links your subscription to your account, preserves your purchase history, and automatically applies your member discount when you are logged in.

The Club subscription must be purchased separately from your clothing and accessories. First, complete the purchase of your subscription, then place your order on the store.

Before confirming your order, check that your member discount is applied. If it is not, do not complete your purchase: make sure you are logged into your customer account first. The discount should then be added automatically.

If you need help, write to us via the store's online chat by clicking on the small "Need help?" bubble.

To request the cancellation of your membership, write to us via the store’s live chat by clicking the “Need help?” bubble. Provide the email address associated with your account and your plan (Opale or Perle).

Specify your request: stop the next renewal or, for an annual membership, request early termination with a pro-rated refund. We will confirm the end date and, if applicable, the refund calculation.

Stopping the renewal does not, on its own, result in a refund for the period already paid. For a request for an annual membership refund, see the question below. Your rights under the law remain applicable.

Opale and Perle annual memberships may be canceled before their expiration date. The refund is calculated pro rata for the unused days starting from the receipt of your cancellation request, based on the amount actually paid for the current year. The period that has already elapsed is not refunded, subject to your rights provided by law.

When a retention fee is permitted by law, it corresponds to 10% of the value of the unused period, never exceeding $50. Therefore, the smaller of these two amounts always applies, and not their sum. When no retention fee is permitted, none is charged.

Example: if the unused portion is worth $30 before taxes, the maximum retention fee is $3 and the refund is $27 before taxes. Applicable taxes are adjusted accordingly.

To submit your request, use the store chat ("Need help?") and provide the email address associated with your membership. We will confirm the cancellation date and the calculation details.

This policy does not limit any rights or remedies provided by law. If the applicable rules grant you a more favorable refund, they prevail.

Always. To ensure your member discount is automatically applied, log in to the customer account linked to your subscription before completing your order.

Always check that your discount appears in your purchase summary. If it does not, do not complete your order; first make sure you are logged in to the correct customer account. The discount should then be applied automatically.

If you need help, contact us via the store’s online chat by clicking the small “Need help?” bubble.

The Club webinars take place twice a month, on the second and last Thursday of the month at 7 p.m. They are available to Opale and Perle members.

To attend live, log in to your customer account and go to the Club tab in the main menu.

Missed the live broadcast? Opale and Perle members can watch the replays at any time in the Club tab. The webinar chat is only available during the live broadcast: you cannot comment in the chat when watching a replay.

During Exclusivity webinars, the exclusive collection is located below the video.

Tip: if possible, use two screens. This will allow you to browse the collection on one while following the webinar on the other.

A customer account helps you access your orders, information, and member benefits. For the Club, it is important to use the same account linked to your subscription.

Absolutely! To help us assist you effectively, the more details you provide, the sooner we can find a solution with you.

Always contact us via the store's online chat by clicking the small "Need help?" bubble, and specify:

the device you are using: iPhone, Android phone, iPad, other tablet, laptop, or desktop computer;
if you are using a tablet or phone, whether you are holding it vertically or horizontally;
what you are trying to do: watch a live stream, access a webinar, log in to your account, make a purchase, etc.;
exactly what happens when you try.

If possible, attach a screenshot of what you see. This helps us tremendously understand the problem and guide you step by step.

For any request for help, contact us via the store's online chat, not by email.

Not yet, but we’re working on it! We’re currently setting up the option to order VerySmart from Europe. We can’t wait to be available to you there—stay tuned!